This has been resolved, and users are able to sign in normally. The errors involved a third-party service OpenGov uses for sign-in, and we are working with that provider to help prevent a recurrence.
Posted Oct 28, 2026 - 04:51 PDT
Update
We are continuing to monitor for any further issues.
Posted Oct 26, 2026 - 08:38 PDT
Monitoring
A fix has been implemented and we are monitoring the results.
Posted Oct 26, 2026 - 07:51 PDT
Identified
The issue has been identified and a fix is being implemented.
Posted Oct 26, 2026 - 07:30 PDT
Update
We are continuing to investigate this issue.
Posted Oct 26, 2026 - 06:05 PDT
Investigating
Some users may see an error mentioning "TLS 1.2" when signing in to OpenGov products, including Control Panel, Permitting & Licensing, Government App Builder, and Procurement. Our team is actively investigating and working on a fix. We will post updates here as we learn more.
Posted Oct 26, 2026 - 05:02 PDT
This incident affected: Budgeting & Performance, Reporting & Transparency, Financials, Procurement, Tax & Revenue (formerly iGovServices), Permitting & Licensing, Asset Management (formerly Cartegraph), Open Data, Community Feedback (formerly Open Town Hall), OpenGov Help Center, Utility Billing, Government App Builder (#311, Government App Builder, Grants Management), and Platform (OpenGov Platform).