Procurement & Contract Management l Completed DocuSign PowerForms Not Syncing Back to Portal

Incident Report for OpenGov

Resolved

This incident has been resolved. Vendors submitting responses via DocuSign PowerForms should no longer experience syncing issues.

Going forward, customers need to create a new Connection in their DocuSign account per this article:

https://opengov.my.site.com/support/s/article/ebfdc36e-8f30-4faf-8c9e-fa2205c4e015

Posted Aug 26, 2026 - 07:40 PDT

Investigating

We are currently investigating this situation. Vendors can successfully complete DocuSign PowerForms, however the automation to assign the completed form back to the vendor response is currently failing. In the meantime, vendors can download their completed PowerForm directly from DocuSign and manually upload it to their response to proceed with submission.

Posted Aug 20, 2026 - 08:31 PDT

This incident affected: Procurement.