As part of our final remediation and to ensure service performance is fully restored moving forward, we recommend refreshing active browser sessions so users load the most up-to-date configuration. This can be done with a hard refresh (⌘ + Shift + R on Mac, Shift + F5 on Windows).
Posted Dec 21, 2025 - 14:59 PST
Monitoring
The issue has been identified and a fix has been applied. Access to the OpenGov platform is being restored while teams continue to monitor and validate system performance. Some users may experience slower-than-normal performance during this period. This includes our Knowledge Center.
Posted Dec 19, 2025 - 14:57 PST
Update
We are continuing to work on a fix for this issue.
Posted Dec 19, 2025 - 13:40 PST
Update
We’ve made progress isolating the underlying cause of the service issue, which appears to involve a third-party network service affecting certain login and user session behaviors. As a precaution, access remains temporarily disabled while we continue validation. Further updates will be shared here.
Posted Dec 19, 2025 - 13:36 PST
Update
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
Posted Dec 19, 2025 - 12:29 PST
Update
We are continuing to work on a fix for this issue.
Posted Dec 19, 2025 - 12:28 PST
Update
OpenGov is currently experiencing a service issue affecting access and functionality in the OpenGov Platform, as well as our Knowledge Center and Ticketing System. As a precaution we have disabled access while we investigate a resolution. Our team is actively investigating and working on this issue.
Posted Dec 19, 2025 - 12:06 PST
Identified
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
Posted Dec 19, 2025 - 11:09 PST
Update
We are continuing to investigate this issue.
Posted Dec 19, 2025 - 11:07 PST
Update
We are continuing to investigate this issue.
Posted Dec 19, 2025 - 11:06 PST
Investigating
Cloudflare is currently experiencing a severe outage that is impacting overall services including access and functionality in the OpenGov Platform as well as our Knowledge Center and Ticketing System.
Posted Dec 19, 2025 - 10:43 PST
This incident affected: Budgeting & Planning, Reporting & Transparency, Financials, Procurement, Tax & Revenue (formerly iGovServices), Permitting & Licensing, Asset Management (formerly Cartegraph), Open Data, Community Feedback (formerly Open Town Hall), OpenGov Help Center and Platform (FTP, Integration Services, OpenGov Platform).